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COMMUNICATION EFFECTIVENESS INSTRUMENT
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Communication Effectiveness Instrument

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Just released in March 2006, this second edition of the bestselling Communication Effectiveness Instrument has been updated with a new look and revised content.

Communication impacts on every area of our lives, and being an effective communicator involves more than just delivering a message. Ensuring that the person receiving your message interprets it as you intended is just as important as the delivery - and usually more challenging!

This self-assessment helps you determine your strengths and development needs in a number of key competencies that will help you become a more effective communicator.

The seven sub-categories the assessment includes are:
• Empathising
• Receiving
• Clarifying
• Understanding
• Reading non-verbal cues
• Feedback giving & receiving
• Transmitting your message

Although primarily intended (in its paper format) as a self-assessment, the questions have been worded so this tool can also be used for 180 or 360-degree feedback (by purchasing extra copies of this booklet - one for each respondent). An online version is also available which provides automated scoring and a comprehensive output report. Please contact us for more information.

A Personal Action Plan is provided in the back of the booklet to help the subject person commit to the improvement process. Interpretive information on each of the categories is also provided.

PROGRAM INFORMATION


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