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APPRECIATING HUMAN DIFFERENCE (HOTLINES SERIES)
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Appreciating Human Difference (Hotlines Series)
Expert: Ash, Eve

DVD Purchase 5-Day Rental 24-Hour Rental Free Preview
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Part 5 of the Hotlines Series.
People come from a wide range of backgrounds with a varying range of needs and abilities. It is essential that call centre staff accommodate these differences in a natural and professional way.

They must learn to:   
 Speak clearly
 Avoid jargon and slang
 Slow down if necessary

Use repeats and pauses
Personalise service  

PROGRAM INFORMATION

Programme includes:

FOR PURCHASE FOR RENTAL
DVD or VHS DVD or VHS
Workbook Workbook

Length: 12 minutes


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