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GOOD SERVICE IS GOOD BUSINESS
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Good Service Is Good Business
Expert: DeVrye, Catherine

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Catherine DeVrye's 7 Simple Strategies for Success (S.E.R.V.I.C.E)

Close the gap between customer service perception and actual delivery of service! Ensure that employees are responsible and “response-able” for the provision of high quality service! 

With Catherine DeVrye’s seven simple S.E.R.V.I.C.E strategies you can turn your organisation into a service leader. Using best practice examples from Australia and around the world, this practical self-help book will reveal the strategies of service success for you and your organisation.

At one stage, the best selling business paper-back book in Australia, written in a lively, easy to read style. Filled with practical examples drawn from case studies.
Published by Prentice Hall and The Australian Institute of Management.

"An easy-to-read guide about how to build better service focused organisations"
- Australia Quality Council

About the Author: Catherine DeVrye is one of the most sought after speakers in Australia today and well qualified to comment on service excellence. She worked in the public and private sectors including ten years as an executive with IBM. Following two years in Japan as Asia Pacific Headquarters Personnel Manager, she returned to Australia with a heightened awareness and commitment to quality customer service. She is the former CEO of Young Achievement Australia and was awarded the Australian Executive Woman of the Year award for 1993

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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