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WHAT DO YOU SAY? EMPLOYEE HANDBOOK
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What Do You Say? Employee Handbook

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A powerful tool that no employee should be without... the What do you Say? Employee Handbook takes over where the training video and game leave off, providing practical answers to over 100 difficult customer service situations, including disruptive guests, diversity challenges, disability issues, etiquette and more.

What do you Say? will help you
learn the key words and phrases needed
to handle tough customer situations
with ease and confidence

Also available from Matrix Plus: What Do You Say? DVD/Video

PROGRAM INFORMATION

Great compliment to the What Do You Say? DVD


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