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BREAKTHROUGH LISTENING
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Breakthrough Listening

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Dramatic Style

We all know that communication is a critical part of every business environment. We are also aware of how often communication breaks down. When there's a breakdown, we naturally think the solution is in speaking more clearly. But the solution is often in the listening.

Each of us has a habitual way of listening… a way of fitting what we hear into our preconceived notions. We are captives of our way of listening… often unaware that what we hear is not what others are saying.

Listening is a skill that needs to be developed. In this video, viewers watch the communication taking place during a typical morning at an office.

Learning points include:

  • Clear speaking does not guarantee clear listening.
  • Listening is always interpretative.
  • Culture and personal history shape listening.
  • Perceptions about relative power can limit the exchange of ideas.
  • Changes in mood cause changes in listening.
  • Effective communication requires listening beyond the words.

Don't take listening for granted. Use this tape to teach your staff the skills that will make them better listeners… and thus better communicators.

PROGRAM INFORMATION

DVD - 20 minutes - Dramatic Style


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