This programme is based on the premise that everyone benefits if people reoslve conflicts in an open, up-front manner. Six powerful techniques are explained and demonstrated. Some of these methods may be familiar - for example, replaincg the accusatory "you are...." with the expressive "I feel...."
Other techniques are probably new to viewers, who can watch scenes that show these six methods being used to resolve conflicts in common workplace situations.
You will learn to:
Set limits that build mutual respect.
Use key words and phrases that establish a spirit of cooperation.
Build win/win relationships.
Minimise manipulation, stereotyping, harassment, and intimidation.
Deal with non-performing co-workers.
Resolve conflicting job assignments.
PROGRAM INFORMATION
DVD - 37 minutes - dramatic style/Study guide Extra study guides available @ $18.00 ea/Instructors Guide@ $35.00ea
