The Interviewer's Pocketbook was voted 'best of its kind' in a Management Today magazine poll - where it was described as "thought-provoking and amusing... the practical tips and insights are extremely helpful".
The book begins by looking at the skills necessary for good interviewing specifically:
Questioning techniques
Listening skills
Interpretation of body language
The next section deals with the different types of interview namely recruitment appraisal counselling fact-finding and disciplinary. It covers the interviewing techniques that should be applied in each situation and gives specific examples.
The final section summarises the essential interviewing skills in the form of a series of useful 'at-a-glance' tables.
PROGRAM INFORMATION
AUTHOR: John Townsend PAGES: 112 SIZE: 148mm x 105mm
