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CREATING A NO-BLAME CULTURE (CUTTING EDGE COMMUNICATION SERIES)
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Creating a No-Blame Culture (Cutting Edge Communication Series)

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NEW! Short sharp and funny with simple messages and skills for everyone!

Carol has created an innovative Corporate Social Responsibility program that is being launched to the media. Serena calls a meeting to find out who is behind it. Carol proudly stakes her claim until it is discovered that a disastrous typographical error in the press release has given the company some enormous, undesirable publicity. Fingers are pointed and chaos erupts as the team looks for solutions and a way to ensure similar mistakes don’t occur in the future. Marcus and Carol roll out a 4-step plan to ensure everyone learns from mistakes and blame is removed.

-Don't blame when something goes wrong
INSTEAD: Be brave and openly share mistakes
 
-Don’t exaggerate the damage
INSTEAD: Assess impact and reinforce positives
 
-Don't continually complain about problems
INSTEAD: Discuss best actions to fix problems
 
-Don’t abandon good ideas after a problem
INSTEAD: See opportunities to learn and innovate

BACK TO THE SERIES

PROGRAM INFORMATION

Programme includes:

FOR PURCHASE FOR RENTAL
DVD
Leaders Notes including: PDF on each DVD with discussion questions, activities, handouts & Powerpoint slides

Length: 7 minutes


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